How will I be treated by your staff?

We realize that many auto repair shops don't treat the customers in a way that makes them want to tell their friends and relatives. But

Here is our code of ethics on the treatment of customers:

To have a sense of personal obligation to each customer.
To treat each customer with respect and courtesy, as if they are a member of our own family.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and which provide service, which equals or exceeds those recommended by the vehicle’s manufacturer.
To service and repair the vehicles in a timely manner and to maintain the customer informed of any and all changes including completion times.
To give the best customer service possible and in the case of any disputes, to provide a prompt and amicable resolution
To insure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry
To perform high quality repair service at a fair and just price
To notify the customer if appointments or completion promises cannot be kept.